Zupper Mobile App
Zupper Mobile App
Source faster with verified sellers, live stock, auctions, and real‑time tracking all in one powerful app for B2B buyers.
iOS coming soon
Browse Products & Suppliers
Access verified sellers with real‑time stock availability.
Join Auctions & Deals
Participate in time‑bound offers and price drops with dynamic pricing.
Smart Recommendations
Zupper Edge suggests products by category trends and buyer behavior.
Order Tracking & Support
Track orders live and get in‑app support whenever you need.
“Zupper bundles live stock, verified sellers, and auctions into one app we cut our sourcing time dramatically.”
Frequently Asked Questions
General Questions
What is Zupper and how does it work?+
Zupper is a B2B BlendCommerce platform that connects buyers with verified suppliers, providing a seamless buying experience.
What is Zupper’s BlendCommerce ecosystem?+
Zupper integrates multiple proprietary platforms, including auction management, financial services, and digital storefronts, to streamline your buying experience.
Who can use the Zupper Buyer App?+
Any retailer, distributor, or business owner looking to source products can use the app.
How do I register on the Zupper Buyer App?+
Simply download the app, enter your details, verify your account, and you’re ready to start purchasing.
Placing Orders
How do I search for products?+
Use the search bar or explore categories to find the products you need.
Can I place bulk orders?+
Yes, Zupper supports bulk orders. You can specify the quantity while placing an order.
How do I track my order status?+
Visit the ‘Orders & Returns’ section to see real-time updates on your order.
Shipping and Delivery
What are the shipping charges?+
Shipping charges depend on the product category and location. Details will be displayed at checkout.
How long does delivery take?+
Delivery timelines vary based on the supplier's location and your address. You’ll get an estimated date at checkout.
Can I track my shipment?+
Yes, you can track your shipment in real time via the ‘Track Order’ feature.
Additional Features
What is the Wishlist feature?+
Add products to your Wishlist for future purchases or quick access.
How do I benefit from Zupper's analytics?+
Our app provides insights into your purchasing trends, helping you make informed decisions.
Can I set alerts for specific products or deals?+
Yes, use the ‘Notify Me’ feature to receive updates on price drops or stock availability.
Promotions and Offers
Does Zupper provide discounts or special offers?+
Yes, check the ‘Offers & Discounts’ section in the app for ongoing promotions and exclusive offers.
How can I get notified about special deals?+
Enable notifications in your app settings to stay updated on the latest offers and deals.
Are there any exclusive offers for new users?+
Yes, new users get welcome bonuses, first-order discounts, and access to exclusive supplier deals.
Data Privacy and Security
Is my business information secure with Zupper?+
Yes, Zupper uses advanced encryption and follows strict data privacy protocols to protect your information.
Will my personal or business data be shared with others?+
No, Zupper does not share your information with third parties without consent.
Feedback and Improvements
How can I provide feedback about the app?+
Contact our support team via the app or call the Buyer helpline number to share your suggestions or report issues.
What should I do if I face a technical issue?+
Contact support via the app or call the helpline for immediate assistance.
Account and Registration
What documents are required for registration?+
You need basic KYC details, GST number (optional for unregistered businesses), and business registration type.
How can I update my account details?+
Go to the 'Profile' section in the app, make changes, and save.
What should I do if I forget my password?+
Use the 'Forgot Password' option on the login page to reset it via OTP or email.
Can I change my registered mobile number or email?+
Yes, you can update your contact details from the Profile section. You will need to verify the new number or email.
Payments and Invoices
What payment methods does Zupper support?+
We accept UPI, net banking, credit/debit cards, and BNPL (Buy Now, Pay Later) options.
Can I get an invoice for my order?+
Yes, invoices are generated for every purchase and can be downloaded from the app.
Is my payment secure on Zupper?+
Absolutely. We use secure payment gateways and data encryption to ensure your payments are safe.
Returns and Refunds
What is the return policy?+
Returns are accepted within 4 days (96 hours) days of delivery for damaged or incorrect products.
How do I initiate a return or replacement?+
Go to ‘Orders & Returns,’ select the order, and click on ‘Request Return.’ Follow the instructions provided.
When will I receive my refund?+
Refunds are processed within 5-7 business days after the return is verified.
Product Queries
Are the products verified for quality?+
Yes, all suppliers on Zupper are vetted, and products undergo quality checks to ensure they meet standards.
Can I compare products from multiple suppliers?+
Yes, you can compare prices, specifications, and reviews from different suppliers before placing an order.
What should I do if the product I need is out of stock?+
Use the ‘Notify Me’ option, and we’ll alert you when the product is restocked.
User Experience
Can I customize my product preferences?+
Yes, set your preferences in the ‘Account’ section to get tailored recommendations.
Will Zupper suggest products based on my buying history?+
Absolutely. Our smart analytics provide personalized suggestions based on your past purchases.
Is the Zupper app available in regional languages?+
Yes, the app supports multiple languages to cater to diverse users across India. We are currently working on it.
Support and Assistance
How do I contact customer support?+
Use the ‘Help & Support’ section in the app to chat with us or call our Buyer helpline number.
Is there any dedicated support for bulk buyers?+
Yes, we offer priority support and dedicated assistance for bulk buyers.
